Subscription, Cancellation & Refund Policy

1. Nature of the Service

EasyPDF AI Kit is a digital subscription service delivered online. No physical goods are supplied. A subscription provides time-based access to the features included in the selected plan while the subscription remains active.

2. Trial and Recurring Subscription Terms

• Introductory trial: EUR 0.01 for 24 hours
• Starter: EUR 14.99 every 7 days
• Plus: EUR 24.99 every 14 days
• Pro: EUR 49.99 every 28 days
• Renewal: Automatic until cancelled

Before payment authorization, checkout will clearly display the trial terms, selected plan, first paid charge date, recurring amount and frequency, automatic-renewal status, cancellation method, merchant identity, and statement descriptor. You must separately and affirmatively agree to recurring billing; no consent box is preselected.

3. Confirmation and Reminder

After enrollment, we send confirmation of the price, billing frequency, first paid charge date, cancellation method, and recurring-payment consent. Before the trial converts to a paid subscription, we send a reminder identifying the upcoming charge amount and the number of days remaining before it is applied, together with a direct cancellation link or equally simple method.

4. Cancelling a Subscription

You may cancel at any time:

• Online by logging into your account, opening the Subscription tab (or Manage Subscription) on your dashboard, and selecting Cancel Subscription.
• By email to help@easypdfaikit.com from the email address associated with the account.
• By phone at +31 970 1020 6459 during published support hours.

To prevent the next charge, cancel before the scheduled billing time. Successful cancellation stops future recurring charges and generates an on-screen or email confirmation.

Access normally continues until the end of the paid period. Deleting an account, removing a payment method, or not using the service does not itself cancel the subscription.

5. EU/EEA Statutory Withdrawal

An EU/EEA consumer generally has 14 days from conclusion of the contract to withdraw without giving a reason. Send a clear statement to help@easypdfaikit.com before the period expires. No special form is required.

Because access begins shortly after enrollment, the legal effect of immediate performance depends on the nature of the service and applicable law. A withdrawal right is lost only where all legally required conditions are satisfied, which may include prior express consent or request to begin during the withdrawal period, acknowledgement of the resulting loss of the right, and provision of the required confirmation. Use alone does not create a waiver where those conditions have not been met.

Where the law permits, if you withdraw after expressly requesting immediate performance, we may deduct a proportionate amount for the service supplied up to withdrawal. Nothing in this policy limits another mandatory consumer right.

6. Refund Eligibility

You may be entitled to a full or partial refund where:

• You validly exercise a statutory withdrawal or termination right.
• You were charged after cancelling before the applicable deadline.
• The same transaction or billing period was charged more than once.
• An amount different from the amount authorized or disclosed was charged.
• A merchant-side technical failure prevented material access to the paid service and was not corrected within a reasonable time.
• The service does not conform to the contract and a refund, price reduction, or termination remedy applies.
• A payment was unauthorized, subject to the verification and rights available under applicable payment law.
• A refund is otherwise required by applicable consumer, payment, or other law.

7. Other Refund Requests

Outside the circumstances above, payments are generally non-refundable once a billing period has begun, and cancellation normally stops future billing rather than automatically refunding a completed charge. We nevertheless assess requests fairly and may provide a full or partial goodwill refund based on timing, service availability, use, billing history, and the circumstances of the request.

The EUR 0.01 trial charge is not automatically excluded from refund where a refund is required by law, resulted from a duplicate or incorrect charge, or was taken after timely cancellation.

8. How to Request a Refund or Withdrawal

Email help@easypdfaikit.com or call +31 970 1020 6459 and provide:

• Your full name.
• The email address associated with the account.
• The transaction or order date.
• The amount charged.
• A short explanation of the request.

Do not send a full card number or CVV/CVC code. We request only the information reasonably needed to locate and verify the transaction. We aim to acknowledge requests within one business day and review them without unreasonable delay.

9. Refund Processing

• Statutory withdrawal refunds are made without undue delay and no later than the deadline required by applicable law, subject to any lawful deduction.
• Other approved refunds are normally initiated within 5-10 business days after approval.
• The bank, card issuer, or wallet provider may require additional time to post the credit.

Refunds are returned to the original payment method unless applicable law requires otherwise or another method is agreed and permitted.

10. Failed or Declined Payments

If a recurring payment is declined, we may retry it where allowed by the payment provider, applicable law, and payment-network rules. We will not knowingly continue charging after a valid cancellation has taken effect.

11. Billing Questions, Disputes, and Chargebacks

If a charge appears wrong or unfamiliar, contacting us first may allow a quick resolution. Contacting us is not a condition for exercising any right with your bank, issuer, wallet provider, or other payment provider, and you remain free to raise a dispute or chargeback directly.

We do not penalize, threaten, or restrict a customer merely for raising a good-faith billing question, refund request, or payment dispute. If a payment is reversed and remains unpaid, access attributable to that payment may be restricted or ended. We may also act where there is specific, reasonable evidence of fraud or account misuse.

When responding to a dispute, we may provide the payment provider with relevant records, including checkout disclosures, consent evidence, confirmations, cancellation records, communications, and service-access logs.

12. Pricing or Subscription Changes

We provide clear advance notice of a material change to price, billing frequency, or recurring-payment terms. The notice will identify the new terms, effective date, and cancellation method. Where renewed consent is required by law or payment-network rules, the change will not apply until that consent is obtained. A new price is never applied retroactively to a paid period.

13. Contact